Help with Downloads

If you have problems downloading your tracks when you first place your order then you can download the tracks again by logging in to the site.

Go to the My Account page

http://www.justaddmusic.com/user.html

and use your email address and password to log in. You will then get a link to your purchases at the side of the page.

You can resume downloading the tracks - it will let you download the tracks again even if it detects you have already downloaded them.

Terms and Conditions of Use

Welcome to the Just Add Music web site. Just Add Music and it’s affiliates provide this site to you subject to the following terms and conditions. Please read the terms and conditions carefully as if you visit our site you are deemed to have accepted them. Please leave the site if you do not.

1. Copyright Statement

The contents of this web site (including all web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material) are copyright Just Add Music and Simbiotic Consulting or its content and technology providers except in so far as individually stated on particular material or items. You may view the site and download any part (s) of it to a personal computer for personal viewing for private purposes only but you are not permitted without our permission (a) to store it or any part of it other than for the purposes set out in this paragraph; (b) to print out copies except for your own viewing for private purposes; or (c) to reproduce, copy or transmit it (or any part of it) in any other way for any purpose or in any other medium. You are also not entitled to alter the content in any way.

2. Privacy

Please review our Privacy Policy, which also governs your visit to our site, in order to understand our practices.

3. Links

Links to other sites are made at your own risk and Just Add Music accepts no liability for any linked sites. When you access a non-Just Add Music web site, please understand that it is independent from Just Add Music and Just Add Music has no control over the content of that web site. Further, a link to a non-Just Add Music web site does not mean that Just Add Music endorses or accepts any responsibility for the content or the use of such web site. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

4. Terms and Conditions of Purchase

Should you decide to purchase any products and/or services offered on our web site, you must first review and accept our terms and conditions of purchase. Please click here to view our terms and conditions of purchase.

5. Advertising/Sponsorship

Inclusion of any material in adverts or sponsor’s materials on this web site does not constitute any guarantee or endorsement as to the quality or value of any of the products advertised or any claims made for the product by the manufacturer. Any correspondence or dealings which you may have with advertisers or sponsors promoting themselves on this web site are solely between you and that party. We shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealing or as a result of the presence of such advertisers on the web site.

6. Discussion Forum

Users of this site may post news, comments and other content, submit suggestions, ideas, questions or other information so long as the content isn’t illegal, obscene, objectionable, threatening, defamatory, and doesn’t invade anyone’s privacy or infringe intellectual property rights or otherwise injure third parties in any way. To avoid any doubt, advertising in any form of a business, product or service or any other matter on this site is strictly prohibited and any postings deemed by Just Add Music to be advertising may be immediately removed. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any of the content posted to the discussion forum on this site.

The views, opinions and comments and other material of users who have contributed to the discussion forum are his or her personal views only and do not represent the views of Just Add Music. By posting to this discussion forum you grant Just Add Music a non-exclusive, royalty free, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, distribute, display and delete the posting without requiring further permission from you.

Just Add Music do not edit postings and are not responsible for the content of posted content or images of any nature. Postings may be removed by Just Add Music at any time at its sole discretion. If you believe that common standards of Netiquette have been violated or that a posting or message violates your copyright in a work, please let us know at support@justaddmusic.com. In no event shall Just Add Music be liable to you or to anyone else for any damages of any kind, including but not limited to, compensatory damages, lost profits, lost data or any form of special, incidental, indirect, consequential or punitive damages of any kind however arising (including but not limited to claims under delict or tort (including negligence), defamation, infringement, obscenity, invasion of privacy or otherwise) even if Simbiotic Limited are informed in advance of the possibility of this.

7. Updates

Information may be changed or updated on this web site without notice. Just Add Music may also make improvements and/or changes in the products and/or services described in this information at any time without notice.

8. Disclaimer

Just Add Music and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. Whilst we hope you find the content on our website interesting the content is for general information only. No warranty is given regarding the accuracy, currency or applicability of any of the content in relation to specific situations or particular circumstances.

9. Governing Law

These terms and conditions of use shall be governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish Courts.

10. Site Policies, Modification and Severability

We reserve the right to make changes to our site, our policies and these terms and conditions of use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

11. About Just Add Music

Just Add Music is the trading name of Lismor Recordings ltd. We currently run online shops for bands, artists and record labels.

12. Our Address

Should you wish to contact us at any time our details are as follows:-

Just Add Music

Or by email on :support@justaddmusic.com

Terms and Conditions of Purchase

Introduction

Welcome to and thank you for shopping with us. These Terms and Conditions govern the use of site and the purchase of any goods from it. The website is owned and operated by Just Add Music. Should you have any questions, please contact us on support@justaddmusic.com prior to ordering from this website.

GENERAL

Information Provided by You

If you purchase goods and services from , we may require you to provide your name, address, email address, credit card number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Just Add Music with current, complete and accurate customer information when asked to do so by the website or an employee of .

The Contract Between Us

We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.

Product Information

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. does sell products for children, but it sells them only to adults who can purchase with a credit card. If you are under eighteen you may use the site only with the involvement and consent of a parent or guardian. and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.

Privacy

We treat all customer information in accordance with our Privacy Policy, which should be reviewed in order to understand our practices.

Price

Just Add Music reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and reserves the right to refuse to supply to any individual or company for whatever reason.

Although tries to ensure that prices on this web site are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including any delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us, if already delivered to you, in an unused condition.

All prices are exclusive of VAT and in British Pounds Sterling unless otherwise stated. Payment in full should be made by credit or debit card through this site (we accept visa, mastercard, maestro and delta).

You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations.

CANCELLATION OF ORDERS

If you need to cancel an order, please contact us immediately on support@justaddmusic.com

You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for CD, vinyl or videos where the seal has been broken. To cancel your order, please notify us in writing stating the reason for the return as “Contract cancellation”.

LIMITATION OF LIABILITY

If the goods you receive are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, shall have no liability to you unless you notify in writing at the contact address below of the problem within 7 working days of the delivery of goods in question.

If you do not receive the goods ordered by you within thirty days of the date on which you ordered them, shall have no liability to you unless notified in writing at the contact address below of the problem within forty days of the date of your order.

Should you require to notify of a problem under this condition our only obligation will be at our option to:-

Make good any shortage or non-delivery;
Replace or repair any goods that are damaged or defective; or
Refund to you the amount paid by you for the goods in question.

will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to under this condition and shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you.

Suppliers

If you enter into a transaction through to purchase services or vouchers for those services supplied directly by a third party, are not responsible for the provision of those services or for any misunderstanding between you and the supplier. In all arrangements involving the direct provision of services by third parties, accepts no liability of any kind in connection with or arising from such an arrangement.

DISCLAIMER

The services, materials and information contained on the website are provided by “as is”. To the best of ’s knowledge, the information is accurate and current. However, and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders (“’s Associates”) do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, disclaims all representations and warranties, express or implied to the extent permitted by law, including but not limited to implied warranties of satisfactory quality, merchantability and fitness for a particular purpose with respect to this service, the products or any content or materials.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against and ’s Associates which relate to or are incidental to any transaction.

Applicable Law

These Terms and Conditions are governed by the laws in force in Scotland and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Scotland and any courts, which may hear appeals from those courts.

Virus Warning

All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Privacy Policy

At Just Add Music we respect your right to privacy. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

1. The information we collect and what we use it for

Just Add Music collects personally identifiable information when you register with us and when you use our services. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your requests for information. Our registration process involves providing us with your name, address, telephone and fax number and e-mail address together with some information on your lifestyle and personal interests. We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the product and/or service requested.

Just Add Music uses this information in order to customise the advertising and content you see on our pages, to fulfil your request for certain products and services, to communicate with you generally and to contact you about special offers, promotions or new products.

2. What information do we share?

There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and it is not our business to sell or rent this information to others. We will send personally identifiable information about our customers to other companies or people, however, in the following situations:-

Agents: We employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

Subsidiaries and strategic partners: We share customer information with subsidiaries under our control and also with our affiliated businesses but we only share customer information relating to a transaction with that business.

Promotional Offers: Other companies sometimes ask us to market their products and/or services on our site and we sometimes send these offers to our customers on behalf of these other businesses. When we do this, we do not give that business your name and address. If you don’t want to receive such offers, please let us know by e-mailing us at support@justaddmusic.com

Website Usage Data: Our website keeps track of usage data, such as the source address your request is coming from, the referring website (if any) and other parameters in the URL (eg such criteria). We use this information together with information on sales, tracking patterns and navigation techniques to better understand website usage and so we know which areas of our website users prefer. This information is stored and used for aggregate and statistical reporting and may be shared with reputable third parties but is not attributed to you as an individual.

Business Transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Just Add Music or substantially all of its assets are acquired, customer information may be one of the transferred assets.

Compliance with law: We will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

Customer consent: Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

3. Security

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we try to use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. The effectiveness of our safety measures can be enhanced by you creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons.

4. Cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. Just Add Music therefore uses cookie technology to track or record information about visitors to our site. These cookies are ‘session specific’ and are not used to record personal information or to associate personal information with the use of the Just Add Music service. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser, however you will need cookies turned on to use some of our services.

5. Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

6. Questions or Suggestions

If you have any questions or suggestions regarding this policy or believe we are not properly adhering to it, please send an e-mail to support@justaddmusic.com

Contact Us

Just Add Music

Order queries: support@justaddmusic.com